Privacy Policy

Last updated: 23 October 2026

Questions about this page? Please contact us.

This policy explains how Allergy Cure Clinic Pvt Ltd (“we”, “us”), head office at 104, RJD Business Hub, A-103, Sumul Dairy Road, near Kiran Hospital, New Pushpakunj Society, Katargam, Surat, Gujarat 395004, collects and uses your personal data when you use allergycureclinics.com, our booking form at consult.allergycureclinics.com, WhatsApp, phone or our clinics.

We follow India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

1. What data we collect

When you book through our form: name, age, phone number, email, gender, how you heard about us, referring doctor, pincode, address and your symptoms.

When you consult or get treatment: medical history, test results, prescriptions and treatment records.

When doctors register for referrals: the details they enter on our doctor registration form.

When you visit our website: device and browser details, pages visited and how you reached us, collected through cookies and similar tools (see “Cookies, Pixels and Embedded Content” below).

When you contact us by WhatsApp, phone or email: your number or email and what you tell us.

Health information is sensitive. We collect only what we need to care for you.

2. Why we use your data

• To book and manage your appointments and online consultations
• To diagnose, treat and follow up on your condition
• To send reminders and support by WhatsApp, SMS, phone or email
• To deliver your medicines
• To keep medical records, as the law requires
• To improve our website and measure our advertising (only with your consent where needed)
• To meet legal duties

We do not sell your personal data.

3. Consent

We ask for your consent before collecting your data, for example when you submit the booking form. You can withdraw consent at any time by contacting us (section 8). Withdrawing consent won’t affect anything done before, but we may not be able to continue some services.

4. Children’s data

If a patient is under 18, a parent or lawful guardian must give consent and book on their behalf. We do not use children’s data for tracking, behavioural monitoring or targeted advertising.

5. Who we share data with

We share data only when needed, with:

• Our doctors and clinic staff
• Laboratories that run your tests
• Delivery partners for your medicines
• Technology providers who host our website, CRM and messaging
• Analytics and advertising providers (see “Cookies, Pixels and Embedded Content” below), with your consent where needed
• Government or legal authorities, when the law requires it

6. How long we keep data

We keep medical records for as long as medical and legal rules require, and other data only as long as needed.

7. How we protect data

We take steps to keep your personal data safe. If a personal data breach happens, we will inform affected people and the Data Protection Board of India as the law requires.

8. Your rights

Under the DPDP Act, you can:

• Ask what personal data we hold about you and how we use it
• Ask us to correct, complete or update your data
• Ask us to erase data we no longer need to keep by law
• Withdraw your consent
• Nominate someone to exercise your rights if you die or can’t act
• Raise a complaint with us, and then with the Data Protection Board of India if you’re not satisfied

To make a request or complaint, email us at allergycureclinics@gmail.com or call or WhatsApp +91 90544 10160 (Mon–Sat, 10 AM–8 PM).